Let’s set up a scenario, shall we? You just started a new job in a brand new industry. While you have the “bones” of the job, you are missing the body of it. You don’t know the ins and outs of the business or the processes at all. You are confident you can do the job; you just need some training. Seems simple, yes?
First day on the job, you walk in and are ready for action. “Throw it at me”, you think, “I’ve got this!” Your confidence is through the roof, and no one is raining on your “newbie” parade. But then, you are thrown straight into your first meeting alone with a client about things you have no clue about within minutes of walking in the door.
What do you do? You don’t want your new boss to think you can’t handle it, right? So, you try your best. The meeting didn’t go as well as planned, you answered a whole lot of questions with “I don’t know that answer” and it made you feel about an inch-tall standing next to a skyscraper. But, whose fault was that “failure”? Your employers for not properly training you or yours for not asking the right questions? The answer? Both.
As an employer, employee training is the foundation of your business’ success. Without it, you and your team will not be able to steadily grow and improve unless you have a great stroke of continuous luck.
And, as an employee, asking questions or to participate in training is just as important. You must be engaged in your job and have the willingness to learn as much as you can. Learning is the key to success. So, you must do everything you can to learn. This includes speaking up when you are not ready to jump with both feet.
What should the employee training be focused on? Well, everything.
1. Who Are You?
This means your brand, mission, core values, visions, etc. Anything and everything that makes you tick. If your employees don’t share in your brand and advocate for your business, they are hurting you more than they are helping. You started your business for a reason, and I’m guessing there was a bit of passion behind that. So, share your passion and help your employees catch that bug.
2. What Do You Do?
This means your purpose. Who do you work for and what do you do to help them. Most service-based business don’t sell a tangible object, which makes the selling a bit harder. You can’t just hand your client a brand new computer and call it day. Service-based businesses require that you focus on your interactions and not the transactions. You aren’t selling an object; you’re selling a relationship. So, teach your purpose. Share your passion.
3. How Do You Do It?
This is the best way for you to engage your team and grow. It shouldn’t be “your way or the highway”. You are building a team, and the training system should also incorporate that. And most importantly, by implementing training into your business, you will increase your productivity and profitability. Your margin for errors will decrease substantially because your employees will be less apt to guess. Everything in the “how” section should be consistent. So, everyone should reach the finish line following the same path. Uniformity within your four walls is everything.
Employee training is important because it will make sure that you and your team about above the competitive edge in your market. This will give you the X-Factor of being always prepared and always up-to-date in your industry. Training will promote education and safety within your workplace. This gives your employees the comfort and willingness to ask questions and feel comfortable coming to speak to their supervisors about any issues that they may see.
Opening the door to employee training also opens the door to employer training. You need your employees to succeed just as much as they need you. So, collaborate and work together. By working together and implementing new ideas while growing old ideas will help you achieve new heights.
Laura Schneider, CAP is an Administrative Mastermind, who teams up with small business owners and solopreneurs to take care of all their “desk work” so they can focus on the parts of their business that LIGHT THEM UP. She's the administrative ying to their entrepreneurial yang.
She adores anything from social media, event coordination to client experience training and proof/editing material.
The best ways to contact her are below: