Do your clients come to you with requests that aren’t in your wheelhouse, yet you tell them you can help them? Do you always know a person who knows a person that can help with anything? Do your clients refer to you as the person ‘who can do literally anything’? Did you answer “yes” to any of those?
If so, you’re a scope creep. But, don’t worry, I am, too! And, honestly, I didn’t even know that I was until a new colleague pointed it out to me.
We were sitting having coffee earlier this week, and she asked me, “well, what do you do?” My answer was, “well, I can really do anything.” In my mind, that made me resourceful and a go-to person for my clients’ needs – no matter what they need, I can help. Sounds good, right?! No.
Is it great to be able to help your clients with everything they need? Well, sure. But can YOU provide the greatest service in everything? Probably not. And, if you can actually provide 100% great service for anything requested of you, then:
I want to meet you because you must be a superhero.
You can’t quite possibly be making enough money to warrant the time and skill you are offering. Your constant ‘yes’ mentality is either losing you money or you are becoming well-versed in the phrase “well, that’s an additional fee.”
So, ask yourself this, “Do you absolutely love everything you do for your clients right now?” Did you answer yes? I have a feeling most people thinking honestly answered no. It’s your business, and the services you provide are the things that you should love to do 100% of the time. And, it’s your clients’ businesses, so don’t they deserve to receive the best results?
Do what you do well and leave the rest to others.
This is why you network. You meet others who can provide those services you don’t like. And, guess what, those people LOVE those things. They’re happy, your clients are happy, and, most importantly, YOU are happy. It’s a win-win – or rather a win-win-win!
Don’t get me wrong, if you hands-down love everything you do, then by all means, keep doing what you do, just be sure to charge appropriately. Your services shouldn’t be given away – and neither should your time.
Here’s to more winning and less (scope) creeping!
Laura Schneider, CAP is an Administrative Mastermind, who teams up with small business owners and solopreneurs to take care of all their “desk work” so they can focus on the parts of their business that LIGHT THEM UP. She's the administrative ying to their entrepreneurial yang.
She adores anything from social media, event coordination to client experience training and proof/editing material.
The best ways to contact her are below: